Terms & Conditions
1. Introduction
Welcome to Dee Best Vine Ltd. By accessing and using our website, you agree to comply with and be bound by the following terms & and conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our services.
2. Eligibility
To use our services, you must be at least 18 years old or have permission from a legal guardian. By placing an order, you confirm that you meet these requirements.
3. Products & Services
Dee Best Vine Ltd offers: Groceries , authentic African foods, and trending products. Ticketing services for trips and events (affiliate link)lovetovisit. While we strive for accuracy, product descriptions, images, and prices may occasionally contain errors. We reserve the right to correct any errors or omissions and update information without prior notice.
4. Orders & Payments
Orders are confirmed only after full payment is received. We accept various payment methods, as displayed at checkout. Prices are subject to change without prior notice.
5. Shipping & Delivery
We aim to deliver orders promptly, but delivery times may vary based on location and availability. Shipping fees are calculated at checkout. We are not responsible for delays due to unforeseen circumstances (e.g., weather, customs, or courier issues).
6. Returns & Refund Policy
6.1 No Returns on Certain Items Due to the nature of our products, we do not accept returns on perishable goods (e.g., fresh food, meat, dairy, vegetables) and personalized items (e.g., custom-labeled or custom-prepared goods). For hygiene reasons, opened or used food products can not be returned.
6.2 Eligibility for Returns Non-perishable items may be returned within 7 days of receipt, provided they are unused, unopened, and in their original packaging. If an item arrives damaged or incorrect, you must notify us within 24 hours of delivery with photo evidence.
6.3 Refund Process Approved refunds will be processed within 7-14 business days via the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
7. Ticketing Services
All ticket sales for trips and events are affiliate links to lovetovist.For terms and conditions to Trips and Event, please check the lovetovisit website.https://www.lovetovisit.com/?affiliate=dbtrips20 Customers must review event details carefully before purchasing tickets.
8. Liability & Disclaimer
We do our best to provide high-quality products and services, but we do not guarantee the availability of all items at all times. We are not liable for any losses resulting from incorrect use of our products or services.
9. Privacy Policy
Your personal information is handled securely and will not be shared with third parties, except as necessary for order fulfilment or legal compliance.
10. Changes to Terms & Conditions
Dee Best Vine Ltd reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the changes. For any questions or concerns, please contact our customer service team